# Hotel Guest Request Tracker

Monitor service requests from receipt to completion.

Property: ____________________  Date / shift: ____________________

## Checklist

- [ ] Request ID, receipt time, location and request type
  - Notes / owner: ____________________
- [ ] Assign responsible department and owner
  - Notes / owner: ____________________
- [ ] Record promised completion time
  - Notes / owner: ____________________
- [ ] Track acceptance, progress, escalation and handover
  - Notes / owner: ____________________
- [ ] Capture completion time and guest confirmation
  - Notes / owner: ____________________
- [ ] Measure response and resolution duration
  - Notes / owner: ____________________
- [ ] Review missed SLAs and recurring request causes
  - Notes / owner: ____________________

## Exceptions and handover

- Exception / risk: 
- Owner: 
- Due time: 
- Completed / approved by: 

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Digital Room Service Editorial · Adapt for your own property and policies.