# Room Service SOP Template

A practical workflow from order capture to completion.

Property: ____________________  Date / shift: ____________________

## Checklist

- [ ] Confirm order details, availability and required notes
  - Notes / owner: ____________________
- [ ] Communicate realistic delivery window to guest
  - Notes / owner: ____________________
- [ ] Route order to authorized kitchen or F&B staff
  - Notes / owner: ____________________
- [ ] Track acceptance, preparation, pickup and delivery
  - Notes / owner: ____________________
- [ ] Verify dietary notes and tray completeness
  - Notes / owner: ____________________
- [ ] Record handover and guest confirmation
  - Notes / owner: ____________________
- [ ] Handle errors, cancellations and billing exceptions
  - Notes / owner: ____________________

## Exceptions and handover

- Exception / risk: 
- Owner: 
- Due time: 
- Completed / approved by: 

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Digital Room Service Editorial · Adapt for your own property and policies.