Hotel-defined catalogue
Each property chooses which service types and descriptions guests can access.
THE DIGITALROOMSERVICE PLATFORM
Hotel Guest Service Requests, Connected to Your Team
Give guests a simple way to request housekeeping, towels, maintenance or other hotel services—and give teams a shared view of the work.
What it means for your hotel
A digital hotel guest service request captures what the guest needs, the room it belongs to and the progress of the fulfilment task.
Turn a request into a trackable service task
Hotel managers configure available services and their team responsibility; guests submit relevant requests from the room experience.
Task status history
Requested, assigned, started and completed events can be shown where recorded.
Staff ownership
Assignments and execution stay within the existing hotel staff workflow.
Keep the guest and team informed
A guest can inspect previous service requests and their recorded progress rather than repeating the request in person.
Room context
The operational request remains associated with the correct room.
Team mapping
Services use configured hotel team categories, not a separate guest-side roster.
Exception visibility
Managers can follow tasks needing attention in the Command Center.
Related capabilities
Frequently asked questions
Practical answers for hotel owners and operations teams.
Can hotels create their own services?
Yes. Hotels configure service definitions and eligible teams inside the existing management application.
Can guests track their requests?
The guest experience can show current and historical service details with recorded timestamps and assignment information.
A guest request that becomes visible work
A guest can scan a room QR and request towels, housekeeping or maintenance without installing an app. The request is recorded for the hotel team. Optional Autopilot may offer eligible service tasks to staff who have checked in, but the manager can always assign work manually.
See how requests are coordinated →Connect your guest experience with the work behind it.
See how DigitalRoomService fits your property and operational team.