INDIA · HOTEL OPERATIONS

Guest Request Software for Guest Houses, Dharamshalas and Pilgrim Lodges

Definition

Dharamshala is a rest house for pilgrims or travellers, often run by a trust. Many offer basic rooms and fixed meal timings rather than room service.

Illustrative workflow; the demo uses sample data.

How it works, step by step

Services
Hot water, blankets, cleaning, maintenance, luggage.
Notice board
Facilities: meal timings, darshan or aarti info, gate closing time.
Staff
Shared Staff Access QR + PIN per staff member.
Requests
Room QR to team; staff start/finish.
Overview
Trust/manager sees open requests.

What it does, and what it does not

Capabilities and limits
Area	Detail
Services can be free	Complimentary/Free, Fixed Price or Charges May Apply
Food	Optional; services-only setup works
Plan	Size by rooms: 10, 25, 50, 99, 149, 250
Not included	Donations, bookings, ID/registration

Where it fits in India

Pilgrim lodges near major temples and shrines
Trust-run guest houses with volunteer staff
Budget guest houses near stations
Ashram guest accommodation

India notes

GST: the business profile has an optional GSTIN field that prints on invoices. Rates, HSN/SAC and e-invoicing (IRN) obligations should be confirmed with your CA; IRN generation isn't included.
Payments: there is no UPI or card capture in the guest menu. Settle at the counter, POS or UPI QR as you do today.
Language: the guest ordering UI is English; Hindi marketing pages exist at /hi-in/, but a Hindi guest UI isn't claimed. Item text can be written in any language.
WhatsApp: the hotel side can open WhatsApp to share invoice details and reminders; there is no guest-side WhatsApp ordering bot.
Connectivity: guests and staff need Wi-Fi or mobile data to submit and update requests.

Compare approaches used in Indian hotels

Guest ordering approaches in India
Approach	Guest access	Hotel-side workflow	Typical trade-off
Intercom / phone to reception	Dial reception	Verbal handoff, paper KOT	No record; reception overloaded at check-in/out
WhatsApp to a hotel number	Message the hotel	One shared phone, manual forwarding	Familiar to guests, but no room context, routing or audit; a staff phone becomes the system
Printed / PDF QR menu	Scan to view	Orders still by phone or WhatsApp	Cheap; menu only
Dedicated in-room tablets	Device per room	Vendor-managed	Hardware cost, charging and theft risk for small properties
Browser room QR platform (DigitalRoomService)	Scan room QR, no app	Command Center, KDS, staff tasks, room bill records, GSTIN on invoices	Needs Wi-Fi/mobile data and a setup pass

General categories, not claims about named vendors.

India pricing in INR (published catalogue)

Plans are a fixed price per property, billed annually or quarterly and sized by maximum rooms. The launch terms include a 30-day trial.

DigitalRoomService India plans (catalogue 2026-10-19)
Plan	Annual	Quarterly	Rooms	Staff	KDS	Per room/month*
Essential	₹29,999/yr	₹10,999/qtr	10	4	1	₹250
Signature	₹54,999/yr	₹18,999/qtr	25	8	2	₹183
Elite	₹94,999/yr	₹30,999/qtr	50	15	4	₹158
Grand	₹1,59,999/yr	₹49,999/qtr	99	30	6	₹135
Royal	₹2,39,999/yr	₹74,999/qtr	149	50	10	₹134
Royal Plus	₹3,39,999/yr	₹1,04,999/qtr	250	80	15	₹113

*Comparison only: annual price ÷ 12 ÷ maximum rooms. GST treatment of the subscription isn't stated here, so confirm on the India pricing page or with us before purchase. Royal Plus activation is subject to a capacity review.

Frequently asked questions

We don't sell food in rooms. Is it still useful?

Yes. You can run a services-only setup with requests and a notice board.

Can services be free?

Yes, each service can be marked Complimentary/Free.

Do volunteers need accounts?

Each staff member gets a PIN; email is optional.

Does it take donations or bookings?

No.

More India guides

See the guest journey for yourself.

Experience Demo Book a Demo