INDIA · HOTEL OPERATIONS

Guest Service Software for Heritage Hotels, Havelis and Palace Stays

Definition

Heritage hotels are historic properties, typically forts, palaces or havelis, converted to hospitality; many are classified under the Ministry of Tourism's heritage categories.

Illustrative workflow; the demo uses sample data.

How it works, step by step

Map rooms and suites
Each suite gets a QR card in keeping with the decor.
Directory
Facilities: dining hall timings, cultural programme, pool, spa.
Services
Housekeeping, butler-style requests, luggage via stairs.
Routing
Teams by wing or function.
Records
Room bill records and GSTIN invoice.

What it does, and what it does not

Capabilities and limits
Area	Detail
Hardware	None; guests' own phones
Wiring	No intercom or tablet install needed
Content	Facility text, hours, image by URL
Not included	PMS, event/banquet booking

Where it fits in India

Rajasthan havelis and forts
Kerala heritage homes
Hill-station colonial bungalows
Palace hotels with multiple wings

India notes

GST: the business profile has an optional GSTIN field that prints on invoices. Rates, HSN/SAC and e-invoicing (IRN) obligations should be confirmed with your CA; IRN generation isn't included.
Payments: there is no UPI or card capture in the guest menu. Settle at the counter, POS or UPI QR as you do today.
Language: the guest ordering UI is English; Hindi marketing pages exist at /hi-in/, but a Hindi guest UI isn't claimed. Item text can be written in any language.
WhatsApp: the hotel side can open WhatsApp to share invoice details and reminders; there is no guest-side WhatsApp ordering bot.
Connectivity: guests and staff need Wi-Fi or mobile data to submit and update requests.

Compare approaches used in Indian hotels

Guest ordering approaches in India
Approach	Guest access	Hotel-side workflow	Typical trade-off
Intercom / phone to reception	Dial reception	Verbal handoff, paper KOT	No record; reception overloaded at check-in/out
WhatsApp to a hotel number	Message the hotel	One shared phone, manual forwarding	Familiar to guests, but no room context, routing or audit; a staff phone becomes the system
Printed / PDF QR menu	Scan to view	Orders still by phone or WhatsApp	Cheap; menu only
Dedicated in-room tablets	Device per room	Vendor-managed	Hardware cost, charging and theft risk for small properties
Browser room QR platform (DigitalRoomService)	Scan room QR, no app	Command Center, KDS, staff tasks, room bill records, GSTIN on invoices	Needs Wi-Fi/mobile data and a setup pass

General categories, not claims about named vendors.

India pricing in INR (published catalogue)

Plans are a fixed price per property, billed annually or quarterly and sized by maximum rooms. The launch terms include a 30-day trial.

DigitalRoomService India plans (catalogue 2026-10-19)
Plan	Annual	Quarterly	Rooms	Staff	KDS	Per room/month*
Essential	₹29,999/yr	₹10,999/qtr	10	4	1	₹250
Signature	₹54,999/yr	₹18,999/qtr	25	8	2	₹183
Elite	₹94,999/yr	₹30,999/qtr	50	15	4	₹158
Grand	₹1,59,999/yr	₹49,999/qtr	99	30	6	₹135
Royal	₹2,39,999/yr	₹74,999/qtr	149	50	10	₹134
Royal Plus	₹3,39,999/yr	₹1,04,999/qtr	250	80	15	₹113

*Comparison only: annual price ÷ 12 ÷ maximum rooms. GST treatment of the subscription isn't stated here, so confirm on the India pricing page or with us before purchase. Royal Plus activation is subject to a capacity review.

Frequently asked questions

Do we need to drill or wire rooms?

No. QR cards and the guests' phones are enough; staff use browsers.

Can we describe the property's history?

Yes, as facility or information entries in the guest directory.

Is the guest UI multilingual?

Guest UI is English; write content in the languages you need.

Does it work with patchy Wi-Fi in thick-walled rooms?

Guests need Wi-Fi or mobile data to submit. Test coverage room by room before launch.

More India guides

See the guest journey for yourself.

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