Hotel Operations Software for Small Hotels in India (Not a PMS)
Definition
Hotel management software in India usually means a PMS (reservations, check-in, folios). Operations software is the daily coordination layer. Many small hotels need the second first.
How it works, step by step
- Teams
Housekeeping, kitchen, front desk, maintenance.
- Services
Templates: Room Cleaning, Fresh Towels, Laundry Pickup, Extra Toiletries, Maintenance, Luggage.
- Staff login
Staff Access QR + 6-digit PIN; shift start/end.
- Assignment
Manual, or optional Autopilot for checked-in staff.
- Manager view
Command Center and Business Insights.
What it does, and what it does not
| Area | Detail |
|---|---|
| Staff limit | 4 (Essential) to 80 (Royal Plus) |
| Login | PIN, no email needed |
| Invoices | GSTIN printed when entered; PDF; WhatsApp share from staff side |
| Not included | Reservations, OTA channel manager, payroll |
Where it fits in India
- 20 to 40 room budget and mid-scale hotels
- Family-run hotels where the owner manages from a phone
- Hotels with staff who share phones or work rotating shifts
- Owners wanting to move staff coordination out of WhatsApp groups
India notes
- GST: the business profile has an optional GSTIN field that prints on invoices. Rates, HSN/SAC and e-invoicing (IRN) obligations should be confirmed with your CA; IRN generation isn't included.
- Payments: there is no UPI or card capture in the guest menu. Settle at the counter, POS or UPI QR as you do today.
- Language: the guest ordering UI is English; Hindi marketing pages exist at /hi-in/, but a Hindi guest UI isn't claimed. Item text can be written in any language.
- WhatsApp: the hotel side can open WhatsApp to share invoice details and reminders; there is no guest-side WhatsApp ordering bot.
- Connectivity: guests and staff need Wi-Fi or mobile data to submit and update requests.
Compare approaches used in Indian hotels
| Approach | Guest access | Hotel-side workflow | Typical trade-off |
|---|---|---|---|
| Intercom / phone to reception | Dial reception | Verbal handoff, paper KOT | No record; reception overloaded at check-in/out |
| WhatsApp to a hotel number | Message the hotel | One shared phone, manual forwarding | Familiar to guests, but no room context, routing or audit; a staff phone becomes the system |
| Printed / PDF QR menu | Scan to view | Orders still by phone or WhatsApp | Cheap; menu only |
| Dedicated in-room tablets | Device per room | Vendor-managed | Hardware cost, charging and theft risk for small properties |
| Browser room QR platform (DigitalRoomService) | Scan room QR, no app | Command Center, KDS, staff tasks, room bill records, GSTIN on invoices | Needs Wi-Fi/mobile data and a setup pass |
General categories, not claims about named vendors.
India pricing in INR (published catalogue)
Plans are a fixed price per property, billed annually or quarterly and sized by maximum rooms. The launch terms include a 30-day trial.
| Plan | Annual | Quarterly | Rooms | Staff | KDS | Per room/month* |
|---|---|---|---|---|---|---|
| Essential | ₹29,999/yr | ₹10,999/qtr | 10 | 4 | 1 | ₹250 |
| Signature | ₹54,999/yr | ₹18,999/qtr | 25 | 8 | 2 | ₹183 |
| Elite | ₹94,999/yr | ₹30,999/qtr | 50 | 15 | 4 | ₹158 |
| Grand | ₹1,59,999/yr | ₹49,999/qtr | 99 | 30 | 6 | ₹135 |
| Royal | ₹2,39,999/yr | ₹74,999/qtr | 149 | 50 | 10 | ₹134 |
| Royal Plus | ₹3,39,999/yr | ₹1,04,999/qtr | 250 | 80 | 15 | ₹113 |
*Comparison only: annual price ÷ 12 ÷ maximum rooms. GST treatment of the subscription isn't stated here, so confirm on the India pricing page or with us before purchase. Royal Plus activation is subject to a capacity review.
Frequently asked questions
Is this a hotel PMS?
No. It does not take reservations or sync with OTAs. It runs alongside your PMS or register.
Do staff need smartphones?
Any compatible browser works; staff can share hotel devices with individual PINs.
Which plan fits a 30-room hotel?
Elite (up to 50 rooms) at ₹94,999/yr or ₹30,999/quarter.
Can I keep using WhatsApp?
Yes. The hotel side can share invoice details via WhatsApp; guest requests come through the room QR instead.
More India guides
- India overview
- Hotel operations software India
- Hotel Room Service Software for Hotels in India
- QR Code Menu for Hotels in India That Takes Room Orders
- Digital Guest Directory
- Resort Guest Request App
- Guest Service Software
- Guest Request Software
- WhatsApp vs QR Room Ordering for Hotels in India
- Guest Room QR Code Ordering for Hotels in India
- India pricing
- Room service cost (India)