INDIA · HOTEL OPERATIONS

Resort Guest Request App for Indian Resorts, Villas and Cottages

Definition

Resort guest requests include dining, housekeeping, buggy or luggage help, maintenance and activity queries, routed to different teams.

Illustrative workflow; the demo uses sample data.

How it works, step by step

One QR per villa/cottage
Each unit is a 'room' with its own QR.
Services and outlets
Dining outlets as KDS stations; services with responsible teams.
Optional location check
Property radius 25 to 5,000 m; checked only on submit.
Runner tasks
Staff Portal tasks; scan the cottage QR to start/finish.
Exceptions
Manager attention for unassigned requests.

What it does, and what it does not

Capabilities and limits
Area	Detail
Units	Up to 250 rooms/units by plan
KDS	Up to 15 screens (Royal Plus)
Location check	Off by default; radius configurable
Not included	Activity booking engine, buggy GPS tracking

Where it fits in India

Wildlife resorts near Jim Corbett, Ranthambore or Kabini
Beach resorts in Goa or the Andamans
Hill resorts with terraced cottages
Wedding and event resorts with many outlets

India notes

GST: the business profile has an optional GSTIN field that prints on invoices. Rates, HSN/SAC and e-invoicing (IRN) obligations should be confirmed with your CA; IRN generation isn't included.
Payments: there is no UPI or card capture in the guest menu. Settle at the counter, POS or UPI QR as you do today.
Language: the guest ordering UI is English; Hindi marketing pages exist at /hi-in/, but a Hindi guest UI isn't claimed. Item text can be written in any language.
WhatsApp: the hotel side can open WhatsApp to share invoice details and reminders; there is no guest-side WhatsApp ordering bot.
Connectivity: guests and staff need Wi-Fi or mobile data to submit and update requests.

Compare approaches used in Indian hotels

Guest ordering approaches in India
Approach	Guest access	Hotel-side workflow	Typical trade-off
Intercom / phone to reception	Dial reception	Verbal handoff, paper KOT	No record; reception overloaded at check-in/out
WhatsApp to a hotel number	Message the hotel	One shared phone, manual forwarding	Familiar to guests, but no room context, routing or audit; a staff phone becomes the system
Printed / PDF QR menu	Scan to view	Orders still by phone or WhatsApp	Cheap; menu only
Dedicated in-room tablets	Device per room	Vendor-managed	Hardware cost, charging and theft risk for small properties
Browser room QR platform (DigitalRoomService)	Scan room QR, no app	Command Center, KDS, staff tasks, room bill records, GSTIN on invoices	Needs Wi-Fi/mobile data and a setup pass

General categories, not claims about named vendors.

India pricing in INR (published catalogue)

Plans are a fixed price per property, billed annually or quarterly and sized by maximum rooms. The launch terms include a 30-day trial.

DigitalRoomService India plans (catalogue 2026-10-19)
Plan	Annual	Quarterly	Rooms	Staff	KDS	Per room/month*
Essential	₹29,999/yr	₹10,999/qtr	10	4	1	₹250
Signature	₹54,999/yr	₹18,999/qtr	25	8	2	₹183
Elite	₹94,999/yr	₹30,999/qtr	50	15	4	₹158
Grand	₹1,59,999/yr	₹49,999/qtr	99	30	6	₹135
Royal	₹2,39,999/yr	₹74,999/qtr	149	50	10	₹134
Royal Plus	₹3,39,999/yr	₹1,04,999/qtr	250	80	15	₹113

*Comparison only: annual price ÷ 12 ÷ maximum rooms. GST treatment of the subscription isn't stated here, so confirm on the India pricing page or with us before purchase. Royal Plus activation is subject to a capacity review.

Frequently asked questions

Can each villa have its own QR?

Yes. Each unit is set up as a room with its own QR and session.

Can requests come from outside the resort?

With the optional location check on, new requests are checked against the property radius.

Does it track staff location?

No. Scans are single verified touchpoints.

Which plan for a 60-cottage resort?

Grand (up to 99 rooms) at ₹1,59,999/yr.

More India guides

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